More information

Return Information

If you have a return request, you need to contact us for a return label. All other orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we cannot accept items for return that have been opened or used.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Once we receive a return from you (with all of the proper information), we will notify you the product has been successfully returned and we will credit your account.

Returns Should be sent to :

Item returns
Return label (We have provided previously)
5 Plant Avenue
Hauppauge, NY 11788

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Sales Tax Information

State laws require that we charge applicable sales tax on orders shipped to addresses in the state of New York only. All orders outside of New York will not be charged.

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Payment Options

We accept Visa and Paypal.
Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US Dollars.

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Damage Claims

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify UPS and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

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In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

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Coupons and Discount Codes

Occasionally we feature promotional coupons. Follow these simple steps for redeeming a coupon or discount code.

  1. On the “Proceed to Checkout” page, enter the code exactly as it appears, in the box next to “Coupon Code:”
  2. Click “apply” and your discount will be applied and shown at checkout.
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100% Authentic Products

All items are guaranteed 100% genuine as you would purchase from the High Street.

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Fully Tracked Delivery Service

All items are sent via a fully tracked service to keep you upto date every step of the way. We will even email you if the parcel was unable to be delivered!

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Boxed, secure packaging on EVERY order

We only send our orders in boxes, fully packaged to reduce the risk of damage. We do not use padded envelopes.

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Sent from USA

All our orders are despached from the USA, and no duties are payable on receipt. VAT is included on all orders.